Announcements
How Koding Themes is Using Canny to Gather Customer Feedback and Improve Shopify Themes
How Koding Themes is Using Canny to Gather Customer Feedback and Improve Shopify Themes
At Koding Themes, we’re always looking for ways to better serve our customers and continuously improve our Shopify themes. That’s why we’re excited to announce our latest initiative: we’ve partnered with Canny, a powerful feedback management tool, to give our customers a direct voice in shaping the future of our themes.
In this article, we’ll explore how Canny allows you, our valued customers, to easily share your thoughts, request new features, and influence the direction of our Shopify theme development.
What is Canny?
Canny is a user-friendly platform that allows businesses to collect, manage, and prioritize feedback from their customers. It’s a tool that helps us understand your needs, get a clear picture of what’s working, and identify areas for improvement. By using Canny, we can make data-driven decisions that focus on the features and updates you care about most.
Why We Chose Canny
At Koding Themes, customer satisfaction is at the core of what we do. While we’ve always valued your input, we wanted to provide a structured way for you to easily share ideas and requests, and for us to track, prioritize, and implement them. Canny allows us to:- Centralize Feedback: With Canny, all your suggestions, feature requests, and bug reports are collected in one place, making it easier for us to track and act on your input.
- Prioritize What Matters: Canny’s voting system lets you upvote ideas and suggestions that resonate with you, helping us prioritize the features and updates that are most important to our customers.
- Provide Transparency: You’ll be able to see the status of your suggestions—whether they’re under review, in progress, or live—so you’re always in the loop about how we’re using your feedback.
How You Can Get Involved
Getting involved and sharing your feedback with us is simple! Here’s how you can use Canny to influence the future of Koding Themes:- Submit Your Ideas: Have a feature you’d love to see in one of our Shopify themes? Or maybe there’s a customization option that could make your experience even better? Head over to our Canny feedback page and submit your ideas. No coding knowledge is required—just share your thoughts!
- Vote for Suggestions: If someone has already submitted an idea that you agree with, you can simply upvote it. The more upvotes an idea gets, the higher it moves on our priority list. This means we’ll focus on the updates that benefit the most users.
- Track Progress: After submitting your feedback, you can follow its journey. We’ll update the status of requests, so you’ll know when we’ve reviewed, started working on, or completed a new feature or improvement.
Examples of How Feedback Can Shape Our Themes
- New Customization Options: Perhaps you want more control over typography, color schemes, or layout settings. If enough users share or upvote similar ideas, we’ll make those customization options a priority in future updates.
- Performance Enhancements: If you’ve noticed a particular performance issue or have suggestions on how we can make themes faster or more SEO-friendly, submitting that feedback on Canny helps us spot trends and address them quickly.
- New Theme Features: Have a unique idea for a theme feature that you think will improve your store's conversion rate? Let us know! We’re always on the lookout for innovative ways to enhance user experiences, and your input is invaluable.
What This Means for the Future of Koding Themes
By integrating Canny into our process, we’re creating a more collaborative relationship with our customers. This means that you have a direct impact on how we evolve and improve our Shopify themes. We believe this transparent approach will result in better products that are tailored to your needs, and ultimately, a better experience for all of our users.
At Koding Themes, we’re not just Shopify Experts—we’re your partners in growth. And with your help, we can continue to build themes that are beautiful, functional, and aligned with the needs of today’s e-commerce entrepreneurs.